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Shopping Cart
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Shipping Policy

Hong Kong, Macau

Method: S.F Express/HK Post

Estimate Delivery Time: 2-4 Days

 

Australia, USA, United Kingdom

Method: Hong Kong Post - e-Express

Estimate Delivery Time: 7-14 Days

 

New Zealand

Method: Hong Kong Post - Vantage

Estimate Delivery Time: 10-16 Days

Remark: Delivery services not applicable to P.O. Box.

 

Rest of the world

For the time being, we only ship to Hong Kong, Macau, the USA, the United Kingdom, Australia and New Zealand. If you have any questions, please contact info@pokitowel.com.

 


Tracking

You will receive tracking information from the shipping provider directly. All tracking enquiries and estimated delivery times must go through the relevant freight provider for your country/location. POKI will not be able to track items on behalf of customers.

Customs

POKI does not hold any responsibility for any Import Duties and Taxes associated with your order. Should you be charged Duties or Taxes upon receiving your parcel, you will be responsible for covering these costs.

Redelivery

In the event of nobody present receiving the package, you can arrange redelivery after the parcel is returned to us. The additional delivery cost will be billed to you. If we are unable to contact you within the following seven working days, the order will be cancelled, and no refund will be made. 

Promo Codes

Offer cannot be combined with any other coupons, promotions or discounts unless otherwise advertised. Limit one coupon per customer per transaction only. Unless stated otherwise, shipping charges are not included in the total discounted amount. Unless stated otherwise, free shipping offers apply to standard shipping only.

Pricing

POKI reserves the right to change pricing at our discretion and without notice. POKI Online uses IP Address based Geo-Location to show location-based pricing and charges. This affects currency selection and taxes. Transactions not completed naturally, either by design or by mistake, POKI reserves the right to cancel the order or charge the excess due to the result of the scenario.

For non-Hong Kong SAR residents

We use a currency converter on our website for your convenience. It uses a global exchange rate and estimates the product cost in the currency you selected. However, the final amount in the cart, as well as the final transaction is charged in Hong Kong Dollars (HKD). The final price you pay depends on the current currency exchange of your bank provider, which means it might differ from the estimated cost initially shown on our website. Please note that your bank might also charge an additional fee for international transactions.